Shipping Policy

At ACG Hobbies, we are committed to ensuring your custom merchandise reaches you safely and efficiently. We offer a variety of shipping options to meet your diverse needs and budget.

Shipping Options Overview

Please note that the timeframes below are for transportation only and do not include production time. Specific shipping costs are determined by the weight of your goods and destination, and you can view detailed information on the order submission page in your shopping cart.

Special Shipping Restrictions

Please note that due to air and sea shipping restrictions, if your order contains items not suitable for air or sea transport (e.g., custom designs involving intellectual property or inflatable products like candy keychains), we may ship your order in separate batches or contact you to switch to another shipping method.

Important Note: After switching shipping methods, tax-inclusive shipping may no longer be available, and you may be required to pay an additional shipping fee.

Why Are Certain Shipping Options Unavailable at Checkout?

When you submit your order, some shipping options may not appear. This is typically due to the following reasons:

Regarding Economy and Standard Shipping:

1. Weight Limit: Your parcel weight may have exceeded the maximum weight limit for Economy or Standard Shipping.
2. Cost Optimization: In certain weight ranges, the cost of Economy or Standard Shipping may be more expensive than Fast Shipping. In such cases, the system will automatically disable these options for you to ensure you get a more economical solution.
3. Service Area: Our partnered shipping companies may not yet offer Economy or Standard Shipping services in your country/region.

Regarding Ocean Shipping:

Ocean shipping typically has a very high starting weight. If your parcel weight does not meet the minimum weight requirement for ocean shipping, or if our partnered shipping company does not operate in your country/region, the ocean shipping option will not appear.

International Delivery (Outside Mainland China)

If you order products to be delivered outside of Mainland China, your order may be subject to import duties and taxes which may be applied when the delivery reaches its destination.

• Taxes and duties are the responsibility of the buyer. These fees are determined by the destination country's government according to local rules and may be collected by the shipping courier before or during delivery.
• We recommend contacting your local postal authority for more information about customs fees, duties, and taxes specific to your location.
• Buyers are responsible for paying any applicable fees required to receive their items. Shipments that are abandoned or refused by the buyer are not eligible for refunds. We recommend complying with any local requirements as soon as possible, as customs typically allows 7 to 14 days before the shipment is discarded or destroyed.

We are committed to providing transparent and reliable shipping services. If you have any questions regarding shipping, please do not hesitate to contact our customer service team.