Privacy Policy

At ACG Hobbies, a brand owned by Zhejiang Baigedi Technology Co., Ltd., we are deeply committed to respecting and safeguarding all personal data collected from our customers and web visitors. This includes information gathered when you browse or make purchases through our website, www.acghobbies.com. Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal data. We will only use your data in accordance with this policy and applicable data protection laws.

Why We Collect Your Personal Information

We collect information about you for several specific and essential reasons:

• To process your inquiries and manage your orders, ensuring you receive the highest possible levels of service.
• To complete your order, which involves processing payments through a secure, third-party payment system (provided by Shopify Inc.), and arranging for the post/shipment of your order to your designated address.
• To process returns or refunds in accordance with our Refunds Policy.
• To deliver timely updates on promotions and events that you have explicitly expressed interest in.

Who Manages Your Data

The individuals responsible for collecting and managing your data are the business owners and authorized staff employed by Zhejiang Baigedi Technology Co., Ltd., the trading company and owner of the ACG Hobbies brand. These individuals work across various departments, including customer service, accounts, compliance, and marketing.

Data Sharing & Marketing Communications

You can be assured that your personal information will not be shared with third parties for their independent marketing purposes. We will only send you emails if you have provided your explicit consent. We do not send unsolicited marketing emails to personal email addresses, as we are strongly against spam.

What Personal Information We Collect

We collect and process personal data to provide our services effectively.

For Subscriptions:

When you subscribe to our updates, the personal information we collect typically includes:

• Name
• Phone number
• Email address
• Geographic location (e.g., Region/State/Province)

For Browsing, Account Creation, or Purchases:

When you browse our website, create an account, or make a purchase, we may collect and process the following personal data:

• Name
• Postal address
• Email address
• Telephone number
• Payment details (processed securely by third-party systems)
• Internet Protocol (IP) address
• Browser type
• Time-zone
• Operating system and platform (e.g., Apple iOS, Android, Windows, etc.)

When handling an order on your behalf, we require this information to ensure accurate delivery and to contact you via phone, email, and potentially social channels if necessary.

Data Retention

Your order details will be retained for a maximum of seven years on a secure, encrypted server. After this period, they will be securely deleted. Your contact information will be retained for as long as you remain subscribed to ACG Hobbies services.

We do not collect sensitive personal information about you, as it is not necessary for managing orders or maintaining our relationship with you.

Age Confirmation

By creating an account or making a purchase from our website, you confirm that you are either 16 years of age or older, or that you have the explicit permission of a parent or legal guardian.

Your Data Rights

You have specific rights regarding your personal data.

Accessing Your Data:

If you wish for ACG Hobbies to provide you with a copy of the data we hold about you, we can provide this information free of charge if it is a reasonable request. If a request is excessive or repetitive, we reserve the right to charge a fee to cover administrative costs. You can request a copy of your information by emailing support@acghobbies.com.

Requesting Data Removal/Deletion:

You have the right to request that your data be removed from our records or simply deleted. We will comply with all such legitimate communications.

Raising a Complaint:

If you are dissatisfied with how your personal information has been handled and wish to raise a complaint, you can do so by contacting us via support@acghobbies.com, clearly outlining the reasons for your concern in your message.

What Constitutes a Personal Data Breach?

A personal data breach refers to any unauthorized access to or loss of personal data. This includes, but is not limited to:

• Unauthorized access by a third party.
• Errors, inaction, or accidents by a data controller or processor.
• Sending personal data to an incorrect recipient.
• A device containing personal data being lost or stolen.
• Deliberate alteration of personal data without permission.
• Any loss of access to personal data.

Our Response to Data Breaches

We take the management of our customer and contact information very seriously. To protect your data, we have implemented robust measures to detect malicious attacks and have a clear process in place to assess the likely risk to individuals resulting from any such breach.

In the unlikely event of a breach impacting individuals or organizations associated with our business, we will notify those affected at the earliest possible opportunity. As all personal data within our systems and the third-party platforms we utilize is encrypted, we are confident that any such breach will have a negligible impact on our customers and contacts. However, if necessary, we will provide appropriate advice to those affected to help protect them from its effects. As a matter of procedure and best practice in cybersecurity, we document all breaches, even if they do not all require reporting.

Cookies Policy

Cookies are small text files stored on your computer that enable us to provide you with the best possible browsing experience.

How We Use Cookies:

We use cookies to help identify you as a customer and to tailor your experiences on our website. This includes tracking the contents of your shopping basket and remembering your progress during the order process.

Types of Cookies Used:

• Functional Cookies: These remember items in your shopping basket, your stage in the order process, and whether you are logged in or purchasing as a guest.
• Analytics Cookies: We track the pages you visit via Google Analytics to understand website usage and improve our services.
• Targeting Cookies: These allow you to share pages with social media platforms such as Facebook and Twitter.

What Our Website Will NOT Do:

• Share any personal information with third parties for their marketing purposes.

Managing Cookies:

It is likely that your browser's default setting is to automatically accept cookies. However, you are free to disable these cookies through your browser controls (usually found in the "Tools" or "Preferences" menu). Please be aware that disabling cookies may prevent our website from functioning properly.