Apr
29,
2025
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At ACG Hobbies, a brand owned by Zhejiang Baigedi Technology Co., Ltd., we are deeply committed to respecting and safeguarding all personal data collected from our customers and web visitors. This includes information gathered when you browse or make purchases through our website, www.acghobbies.com. Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal data. We will only use your data in accordance with this policy and applicable data protection laws.
We collect information about you for several specific and essential reasons:
The individuals responsible for collecting and managing your data are the business owners and authorized staff employed by Zhejiang Baigedi Technology Co., Ltd., the trading company and owner of the ACG Hobbies brand. These individuals work across various departments, including customer service, accounts, compliance, and marketing.
You can be assured that your personal information will not be shared with third parties for their independent marketing purposes. We will only send you emails if you have provided your explicit consent. We do not send unsolicited marketing emails to personal email addresses, as we are strongly against spam.
We collect and process personal data to provide our services effectively.
When you subscribe to our updates, the personal information we collect typically includes:
When you browse our website, create an account, or make a purchase, we may collect and process the following personal data:
When handling an order on your behalf, we require this information to ensure accurate delivery and to contact you via phone, email, and potentially social channels if necessary.
Your order details will be retained for a maximum of seven years on a secure, encrypted server. After this period, they will be securely deleted. Your contact information will be retained for as long as you remain subscribed to ACG Hobbies services.
We do not collect sensitive personal information about you, as it is not necessary for managing orders or maintaining our relationship with you.
By creating an account or making a purchase from our website, you confirm that you are either 16 years of age or older, or that you have the explicit permission of a parent or legal guardian.
You have specific rights regarding your personal data.
If you wish for ACG Hobbies to provide you with a copy of the data we hold about you, we can provide this information free of charge if it is a reasonable request. If a request is excessive or repetitive, we reserve the right to charge a fee to cover administrative costs. You can request a copy of your information by emailing support@acghobbies.com.
You have the right to request that your data be removed from our records or simply deleted. We will comply with all such legitimate communications.
If you are dissatisfied with how your personal information has been handled and wish to raise a complaint, you can do so by contacting us via support@acghobbies.com, clearly outlining the reasons for your concern in your message.
A personal data breach refers to any unauthorized access to or loss of personal data. This includes, but is not limited to:
We take the management of our customer and contact information very seriously. To protect your data, we have implemented robust measures to detect malicious attacks and have a clear process in place to assess the likely risk to individuals resulting from any such breach.
In the unlikely event of a breach impacting individuals or organizations associated with our business, we will notify those affected at the earliest possible opportunity. As all personal data within our systems and the third-party platforms we utilize is encrypted, we are confident that any such breach will have a negligible impact on our customers and contacts. However, if necessary, we will provide appropriate advice to those affected to help protect them from its effects. As a matter of procedure and best practice in cybersecurity, we document all breaches, even if they do not all require reporting.
Cookies are small text files stored on your computer that enable us to provide you with the best possible browsing experience.
We use cookies to help identify you as a customer and to tailor your experiences on our website. This includes tracking the contents of your shopping basket and remembering your progress during the order process.
It is likely that your browser's default setting is to automatically accept cookies. However, you are free to disable these cookies through your browser controls (usually found in the "Tools" or "Preferences" menu). Please be aware that disabling cookies may prevent our website from functioning properly.
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