Apr
29,
2025
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Welcome to ACG Hobbies! These Terms of Service outline the agreement between you and us regarding the products and services we provide. Please read them carefully before placing any order.
These terms and conditions govern how we supply products to you, whether they are physical goods, services, or digital content.
It is important to read these terms thoroughly before submitting your order. They explain who we are, how we will provide products, how you and we can modify or end the contract, what to do if issues arise, and other essential information. If you believe there is an error in these terms, please contact us for clarification.
Your rights under these terms may differ depending on whether you are a business customer or a consumer.
If you are a business customer, these terms constitute the entire agreement between us regarding your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made by or on our behalf that is not explicitly set out in these terms. You shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
ACG Hobbies specializes in custom ACG (Anime, Manga, Game) merchandise.
You can contact us via email at service@acghobbies.com.
If we need to contact you, we will do so by writing to you at the email address or postal address you provided in your order.
When we use the words "writing" or "written" in these terms, this includes emails.
Our acceptance of your order occurs when we send you an email confirming acceptance. At this point, a contract will be formed between you and us.
If we are unable to accept your order, we will inform you in writing and will not charge you for the product. This may happen if:
We will assign an order number to your order and provide it to you upon acceptance. Please reference this number whenever you contact us about your order.
To place an order with us, you must:
The images of products on our website are for illustrative purposes only. While we strive for accurate color representation, we cannot guarantee that your device's display will perfectly reflect the product's true colors. Your final product may vary slightly from these images.
The packaging of your product may vary from what is shown on our website.
All our products are custom-made specifically for you. Please review the following guidelines to ensure your products meet your expectations.
All products are produced based on the artwork files you submit. Please ensure all artwork files are correct and meet our specifications. We are not responsible for defective products where the defect is due to an error in the file you provided.
Digital printing may result in some minor color variations. We monitor these variations daily to keep them within acceptable levels. While print colors will always be very close, a 100% exact color match is not possible, and colors can vary slightly between different print runs.
For acrylic products, we advise that all customer artwork files include approximately a 2mm crop mark from the border. We are not responsible for defective products where the issue is due to an error we advised against.
If we are producing a product based on measurements you provide, you are responsible for ensuring these measurements are correct. We are not responsible for defective products where the defect is due to incorrect measurements provided by you. Please note that the size should include the charm's border and hole, and is determined by the longest edge, not solely the printing design size.
If you request an artwork proof before production, we will provide one. Once you approve the proof, it is considered correct and ready for production. We will not be liable for any errors that are not corrected after you have authorized the proof.
To ensure your satisfaction before placing a bulk order, we highly recommend purchasing a sample from us. Samples allow you to verify:
Please note that samples typically have a lead time of 2-10 working days, and costs apply. If you choose not to purchase a sample of your custom-made product, we will not accept liability for any defective products resulting from an error in your submitted file or if your files did not comply with our product guidelines. As samples are custom-made products, you do not have a right to change your mind or cancel the contract for them (see clause 8.4).
Our products may contain small components that could pose a choking hazard if swallowed. Our products are not suitable for children under 3 years of age. All products should be stored out of reach of babies. We do not take responsibility for the use of products after purchase.
You cannot make changes to your order once its production has already commenced. However, if you wish to request a change to a product you have ordered, please contact us. We will inform you if the change is possible. If it is, we will notify you of any adjustments to the product's price, supply timing, or any other necessary consequences of your requested change, and we will ask you to confirm if you wish to proceed.
We may make minor changes to the product or these terms to reflect:
If we make more significant changes to these terms or the product (as described on our website), we will notify you. You may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not yet received.
The costs of delivery will be displayed to you on our website.
If you order products for delivery outside of China, your order may be subject to import duties and taxes upon reaching the destination.
During the order process, we will inform you of the estimated timeframe for providing your products. We will deliver goods to you as soon as reasonably possible, and in any event, within 30 days after the day on which we accept your order.
We are not responsible for delays caused by events outside our control. If our supply of products is delayed by such an event, we will contact you as soon as possible to inform you and take steps to minimize the delay's effect. Provided we do this, we will not be liable for delays caused by the event. However, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received, unless production of your order has commenced or your order has been marked as 'Production' and has been either fully or partly produced as per your instructions.
If no one is available at your address to take delivery and the products cannot be left securely, we will leave a note informing you how to rearrange delivery or collect the products from a local depot.
If, after a failed delivery attempt, you do not rearrange delivery or collect the products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any additional delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery/collection, we may end the contract, and clause 10.2 will apply.
A product that is goods becomes your responsibility from the time we deliver it to the address you provided.
You own a product that is goods once we have received full payment.
We may require certain information from you, such as artwork files, to supply the products. This will be stated in the product description on our website. We will contact you in writing to request this information. If you do not provide this information within a reasonable time, or if you provide incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or charge you a reasonable sum to compensate us for any extra work required. We will not be responsible for supplying products late or not supplying any part of them if this is caused by your failure to provide the necessary information within a reasonable time.
We may need to suspend the supply of a product to:
We will contact you in advance to inform you if we will be suspending product supply, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or notify you we are going to suspend it, as long as your order has not begun production, been marked as 'Production', or been fully or partly produced as per your instructions. In such cases, if the suspension is for more than 10 days, we will refund any sums you have paid in advance for the product for the period after you end the contract.
If you fail to pay us for products when due, and do not make payment within 5 days of our reminder, we may suspend product supply until outstanding amounts are paid. We will notify you of this suspension. We will not suspend products if you dispute the unpaid invoice (see clause 14.7). We will not charge you for products during the suspension period. In addition to suspending supply, we may also charge interest on overdue payments (see clause 14.6).
Your rights when ending the contract depend on what you have bought, whether there is a defect, how we are performing, when you decide to end the contract, and whether you are a consumer or business customer:
If you are ending a contract for a reason listed below, the contract will end immediately, and we will refund you in full or partly for any products that have not begun production, been marked as 'Production', or been provided. You may also be entitled to compensation. The reasons are:
If you are a consumer, for most products purchased online, you have a legal right to change your mind within 14 days and receive a refund.
Your right as a consumer to change your mind does not apply to:
To end the contract with us, please inform us by:
If you end the contract for any reason after products have been dispatched to you or you have received them, please do not return any products to us unless you have been instructed to do so by a member of the ACG Hobbies team.
We will pay the costs of return if:
If you are entitled to a refund under these terms, we will refund you the price you paid for the products, including delivery costs, using the method you used for payment. However, we may make deductions from the price as described in our Refund Policy.
We will make any refunds due to you as soon as possible.
We may end the contract for a product at any time by writing to you if:
If we end the contract in the situations outlined in clause 10.1, we will refund any money you have paid in advance for products we have not provided. However, we may deduct or charge you the net costs we incur as a result of your breaking the contract.
We may inform you in writing that we are discontinuing a product. We will provide at least 1 month's advance notice before stopping supply and will refund any sums you have paid in advance for products that will not be provided.
If you have any questions or complaints about a product, please contact us. You can write to us at service@acghobbies.com.
If you are a consumer, we are under a legal duty to supply products that conform to this contract. Please refer to our Refund & Returns Policy for details on your obligation to return rejected products.
If you are a business customer, we warrant that upon delivery, any products that are goods shall:
Subject to clause 13.3, if:
We will not be liable for a product's failure to comply with the warranty in clause 13.1 if:
Except as provided in this clause 13, we shall have no further liability to you regarding a product's failure to comply with the warranty in clause 13.1.
These terms shall apply to any repaired or replacement products supplied by us under clause 13.2.
The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure the price advised to you is correct. However, please see clause 14.3 for what happens if we discover a pricing error.
If the VAT rate changes between your order date and the product supply date, we will adjust the VAT rate you pay, unless you have already paid for the product in full before the VAT rate change takes effect.
It is always possible that, despite our best efforts, some products may be incorrectly priced. We normally check prices before accepting your order. If the product's correct price at your order date is less than our stated price, we will charge the lower amount. If the correct price is higher, we will contact you for your instructions before accepting your order. If we accept and process an order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund any sums paid, and require the return of any goods provided.
We accept payment by credit and debit cards, and PayPal. For goods, you must pay for the products upon ordering via our website.
If you are a business customer, you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction, or withholding (other than any deduction or withholding of tax as required by law).
We may charge interest if you pay late.
If we fail to comply with these terms, we are responsible for foreseeable loss or damage you suffer as a result of our breach of contract or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious it will happen or if, at the time the contract was made, both we and you knew it might happen (e.g., if discussed during the sales process).
We will only use your personal information as set out in our Privacy Policy on our website.
If you provide us with artwork files owned by a third party, we are not responsible for any liabilities, costs, expenses, damages, and losses incurred by us in connection with any claim made against us for actual or alleged infringement of a third party’s intellectual property rights arising from or in connection with our use of your product specifications. If we have reason to believe that the artwork files you supplied are not your intellectual property, we reserve the right to cancel the contract and product production.
We may transfer our rights and obligations under these terms to another organization. We will always inform you in writing if this occurs, and we will ensure that the transfer does not affect your rights under the contract.
This contract is solely between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need the agreement of any other person to end the contract or make any changes to these terms.
Each paragraph of these terms operates separately. If any court or relevant authority determines that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not immediately insist that you do anything required under these terms, or if we delay in taking steps against you for breaching this contract, it does not mean you are excused from those obligations, and it will not prevent us from taking action against you later. For example, if you miss a payment and we continue to provide products without immediate pursuit, we can still require payment at a later date.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the UK.
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